Signals
”Why isn’t my signal firing?”
If you’ve activated a signal but aren’t seeing results in your feed:- Check your ICP configuration: signals only surface accounts that match your ICP. If your ICP is too narrow, fewer accounts qualify. Review your settings in Settings > ICP & Personas.
- Wait for processing: after activation, signals can take up to a few hours to start appearing. The preview during setup skips ICP grading for speed, but your live feed applies full scoring.
- Verify your filters: overly restrictive filters (e.g., very specific job titles or niche industries) can reduce signal volume to near zero. Try broadening your filters and re-previewing.
- Check credit balance: if your workspace has exhausted its monthly credits, new signals are queued but not delivered. Check Settings > Plan & Usage.
”Why do I see signals in preview but not in my feed?”
The preview skips time-consuming steps like ICP grading and deduplication to give you a quick sense of signal breadth. Your live feed applies full scoring, which may filter out accounts that don’t meet your ICP threshold.”My signal is showing duplicate accounts”
Avina deduplicates signals by account. If you’re seeing what appears to be duplicates, they may be:- Different signal types from the same account (e.g., a web visit AND a new hire at the same company)
- Signals from different time periods that are both still active in your feed
Web SDK
”SDK is installed but I’m not seeing web visit signals”
- Check domain registration: your website domain must be registered in Settings > Web Tracking. Traffic from unregistered domains is silently dropped. See Domain Validation.
- Verify the script is loading: open your browser’s developer console and check for the
mesh-analytics-sdkscript. Ensure it loads without errors. - Check your SDK key: the script must include your workspace’s SDK key. Find it in Settings > SDK.
- Confirm tracking settings: if
track: { session: false }is set, session data won’t be captured. See SDK Configuration.
”Form fills aren’t being tracked”
Ensuretrack: { forms: true } is set in your SDK configuration. If your forms are embedded in iframes, add the SDK to the iframe page with track: { session: false, forms: true }. See Handling Forms in Iframes.
Integrations
”My integration shows as connected but data isn’t syncing”
- Re-authenticate: OAuth tokens can expire. Go to Settings > Integrations, disconnect, and reconnect the integration.
- Check permissions: ensure the authenticated user has sufficient permissions in the connected tool (e.g., admin access for CRM integrations).
- Wait for initial sync: the first sync after connecting can take several hours as Avina backfills historical data.
”Some integration options are greyed out in automations”
Disconnected integrations appear as disabled options with a Connect link. Click the link to navigate to Settings > Integrations and set up the connection. Once connected, the option becomes available.Automations
”My automation isn’t triggering”
- Check the trigger signal: ensure the signal the automation is tied to is active and firing.
- Review your filters: automation filters may be too restrictive. Check CRM field filters and ICP fit thresholds.
- Check automation status: make sure the automation is set to Active, not Paused.
- Check destination connection: if the destination integration (e.g., Outreach, HubSpot) is disconnected, the automation cannot execute.
”Contacts are being filtered out of my automation”
Check the automation’s enrollment history to see why contacts were filtered. Common reasons:- ICP fit score below threshold
- CRM field doesn’t match filter criteria
- Contact was already enrolled in the same sequence (deduplication)
Enrichment
”Contact data is missing or incomplete”
Avina uses a waterfall enrichment approach. Multiple data providers are queried in sequence. Some contacts may not have complete data if:- The prospect has a limited online presence
- The company is very small or newly founded
- The email domain is personal (Gmail, Yahoo) rather than corporate